Return & Refund Policy
Last Updated: March 12, 2026
Thank you for shopping with HORECA SOMADHAN. We aim to provide high-quality tableware products for hotels, restaurants, and catering businesses. Please read our Return & Refund Policy carefully before placing an order.
1. Product Checking During Delivery
Customers must check the products in front of the delivery person at the time of delivery. If any product is damaged, broken, or incorrect, the customer should immediately inform the delivery person.
The delivery person will notify HORECA SOMADHAN instantly so that the issue can be resolved.
2. Damaged Products
If a product is found to be broken or damaged during delivery, we will arrange a replacement for the product.
The issue must be identified and reported during the delivery process while the delivery person is present.
3. Wrong Product Delivered
If the customer receives the wrong product, we will replace it with the correct product.
4. Returns After Delivery
Once the delivery has been completed and the customer has accepted the product, returns may not be accepted.
Customers must verify the product condition during delivery.
5. Change of Mind
Returns or refunds are not allowed if the customer changes their mind after receiving the product.
6. Return Shipping Cost
If the product is damaged or incorrect and verified during delivery, HORECA SOMADHAN will bear the return or replacement delivery cost.
7. Refund Method
If a refund is approved, the refund may be issued through the customer's preferred method such as:
- bKash
- Nagad
- Bank Transfer
8. Refund Processing Time
The exact refund processing time will be informed to the customer by our support team depending on the situation.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Phone: 111